Advantages and disadvantages of remote assistance

Advantages and disadvantages of remote assistance

This is a Windows feature that started to become available only in later versions, but has now become a general term for all types of remote computer support. This feature can be used to resolve a computer user’s problem remotely from another person on the same network or Internet.

The technician who will fix the problem can see your screen at his end and control your system with his mouse and keyboard. The usual online support provided is spyware and virus removal, optimizing your system, any registry repair and most commonly device driver issues. Like everything in this world, this too has two sides.


  • Take a scenario where you are facing a complex problem in your computer which you cannot solve by yourself and on top of that you do not have access to any service center nearby. You can call, but you may not be able to follow what the technician tells you to do, on the other hand, if he or she can see for themselves, there won’t be any confusion. This is where remote assistance becomes the eyes of a technician and your problem is solved.
  • It is very convenient to give access to the technicians to help you solve your problem.
  • It saves you the trouble of shutting down your system and all connected devices and taking your computer to the service center.
  • Saves repair costs, even if the service technician charges you, it will be much less than if you take it to the store.
  • You can also use remote assistance to ask your tech-savvy friends and relatives for support, which of course will cost you nothing.


  • The first and obvious disadvantage is the security risk. There are many hackers waiting to seize the opportunity and create havoc.
  • All types of problems cannot be fixed remotely. Physical damage and hardware issues should only be resolved manually.

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