Business ethics – 6 basic principles of business etiquette

Business ethics – 6 basic principles of business etiquette

Business ethics – 6 basic principles of business etiquette

One of the most important, if not the most important factor in determining the chances of success in any business or professional activity is the ability to deal with people properly. Even in the early 1930s, Dale Carnegie observed that a person’s success in his financial affairs, even in the technical field or engineering, depends fifteen percent on his professional knowledge and eighty-five percent on his ability to communicate with people . In this context, it is easy to explain the attempts of many researchers to formulate and justify the basic principles of ethical business communication or, as they are often called, the commandments of personal public relations or “business etiquette”. Business etiquette, or the process of surviving and succeeding in the business world, can be explained by the following six basic principles:

  1. Punctuality (do everything on time). Being late affects work and is a sign that a person cannot be relied upon. The principle of doing everything on time applies to all service tasks. Experts studying the organization and distribution of work time recommend adding an additional 25 percent to the time required to complete the assigned task.
  2. Confidentiality (don’t reveal too much). In every institution, corporation, or particular transaction, there are secrets which must be guarded as carefully as those of a personal nature. You also don’t need to tell someone you heard from a colleague, supervisor, or subordinate about his or her performance or personal life.
  3. Politeness, friendliness and courtesy. In any situation, it is necessary to behave politely, kindly and well-intentioned with customers, clients, customers and colleagues. However, this does not require you to be friends with everyone you interact with in a work environment.
  4. Attention to people (think of others, not just yourself). Attention to the people around you should be extended to colleagues, superiors and subordinates. Respect the opinions of others; try to understand why they formed a certain point of view. Always listen to the criticism and advice of colleagues, superiors and subordinates. When someone questions the quality of your work, show that you value other people’s views and experiences. Confidence should not prevent you from being humble.
  5. Appearance (dress as expected). The basic approach is to fit into your work environment and within that environment, your level of contingent workers. You need to look your best, which is to dress tastefully by choosing appropriate colors. Careful selection of accessories is important.
  6. Literacy (speak and write a good language). Internal documents or letters to external agencies should be drafted with attention to the correct language used and all proper names transferred without error. Don’t use offensive words. Even if you just quote another person’s words around, they will be accepted as part of your own vocabulary.

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